Effective Date: 16/09/2024
1. Introduction
CFC is committed to protecting your privacy. This SMS Messaging Privacy Policy explains how we collect, use, and protect your information when you subscribe to and use our SMS messaging services. By opting into our SMS services, you agree to the terms outlined in this policy.
2. Information We Collect
When you subscribe to our SMS messaging service, we may collect the following information:
Phone Number: Your mobile phone number to send and receive SMS messages.
Message Data: The content of the messages exchanged between you and CFC, including any information you provide in response to our SMS messages.
Interaction Data: Records of your interaction with our SMS services, such as delivery receipts and response times.
3. How We Use Your Information
We use the information collected through SMS messaging for the following purposes:
Service Delivery: To send you updates, alerts, promotions, and other communications related to CFC services.
Customer Support: To respond to inquiries, provide assistance, and resolve issues.
Legal Compliance: To comply with applicable laws and regulations related to SMS communications.
4. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data with:
Service Providers: Third-party vendors who assist us in operating our SMS messaging services, such as SMS gateway providers.
Legal Requirements: To comply with legal obligations or in response to lawful requests by public authorities, including for national security or law enforcement purposes.
5. Data Localization and Compliance
We store and process your data in compliance with relevant data protection regulations. Your SMS data may be stored on servers located within your country of residence or transferred to other jurisdictions where our service providers operate, with adequate protections in place.
6. Data Security
We implement appropriate security measures to protect your SMS data from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage method is entirely secure.
7. Data Retention
We retain your SMS data only for as long as necessary to fulfill the purposes for which it was collected or as required by law after which it is securely deleted.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your SMS data:
Opt-Out: You can opt out of our SMS services at any time by replying “STOP” to any SMS message received from us.
Access: Request access to the SMS data we hold about you.
Deletion: Request the deletion of your SMS data where applicable.
Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at mcontreras@cfcsl.com (Manuel Contreras Pietri. Managing Director)
9. Children’s Privacy
Our SMS services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this SMS Messaging Privacy Policy from time to time. Any changes will be communicated via SMS or posted on our website. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this SMS Messaging Privacy Policy, please contact us at: mcontreras@cfcsl.com (Manuel Contreras Pietri. Managing Director)